No, they are quite different. Fully centralized services are entirely controlled and supplied by an organization and its staff tied to a central campus administrative unit. Think, for example, of the heat and water provided to all campus buildings, or campus legal affairs. Occasionally a centralized campus service will introduce one of its staff into a local unit (School or College Division), typically when the volume of activity there is unusually high (e.g., a campus attorney for UCLA Health). Normally, however, fully centralized services do not require implementing staff to be part of any School or Division’s own administrative team.
In recent decades, many UCLA services (e.g., academic personnel, staff human resources, research administration, IT) have been quite decentralized. Although policies have been established and approvals have been required by organizations at the center led by Vice Chancellors or other senior administrators, initial processing and administration have often been undertaken at the School or Division level by staff who are hired and supervised at those local levels. Sometimes one of those local units will establish a “service center” that works with multiple other local units (e.g., the International Institute’s research administration operation).
“Hub and Spoke” is a way of linking the hiring, training, and supervision of local staff (the “spokes,” including locally-run service centers) to organizations at the center (the “hubs”) to increase communication and ensure a more equitable level of service across the institution, while retaining local expertise knowledgeable of local needs. In a “Hub and Spoke” arrangement, the reporting relationships for some staff in Schools and Divisions will include an administrator at the center; but the arrangement does not mandate any changes in the organizational placement of staff or in necessary approvals for actions. Not all “Hub and Spoke” systems partake of every feature. For example, some involve the center in decisions about dismissal, and others (e.g., UCLA Development) give full decision-making authority regarding dismissals to the center. Different administrative sectors of the campus may lend themselves to different variants of “Hub and Spoke,” to be worked out in consultation with senior administrative leaders and the Senate.
Inserted April 20th, 2021